Privacy Policy

Privacy Policy

Better Move Mobile Physiotherapy
Last updated: 6 October 2025

Better Move Mobile Physiotherapy (“we”, “us”, “our”) respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, and protect your personal and sensitive information.

1. Information We Collect

We may collect the following information:

Personal information: name, contact details, date of birth, address, and payment details.

Health information: medical history, treatment notes, NDIS plan details, Medicare or WorkCover information.

Technical data: IP address, browser type, device details, and website usage analytics.

2. How We Collect Information

We collect information when you:

Complete forms on our website or during intake;

Communicate with us via phone, email, or SMS;

Are referred by a healthcare provider or support coordinator;

Use our website (via cookies and analytics tools).

3. Why We Collect Information

We collect and use personal information to:

Provide physiotherapy and related health services;

Assess, plan, and deliver treatment;

Process billing, claims, and payments;

Communicate appointment reminders and updates;

Meet legal and professional obligations;

Conduct service improvement and reporting;

Send marketing or educational information (only with your consent).

4. Disclosure of Information

We may disclose information to:

Treating practitioners, support coordinators, and case managers;

NDIS, Medicare, or insurance agencies (for funding and claims);

IT, administration, and marketing service providers (under confidentiality agreements);

Legal or regulatory authorities when required by law.

We do not sell or trade your information.
If information is disclosed overseas (e.g., for data hosting), we take reasonable steps to ensure compliance with Australian privacy standards.

5. Data Security

We take reasonable steps to protect your information through:

Secure, encrypted data storage;

Restricted staff access based on role;

Regular system updates and backups;

Immediate response and notification in the event of a data breach (in line with OAIC guidelines).

6. Retention and Disposal

Health and personal records are retained as required by Australian health record laws.
When no longer required, data is securely deleted or de-identified.

7. Your Rights

You have the right to:

Access personal information we hold about you;

Request corrections to inaccurate or outdated details;

Withdraw consent for marketing communications;

Make a privacy complaint.

Requests should be made in writing to the contact below.
We will respond within a reasonable timeframe.

If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and Analytics

Our website uses cookies and analytics tools (e.g., Google Analytics) to improve user experience.
You can disable cookies in your browser settings, but some website functions may be limited.

9. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website, with the updated date shown above.

10. Contact Us

For privacy enquiries, access requests, or complaints:

Better Move Mobile Physiotherapy
PO Box 87, Ellen Grove, QLD 4078
Phone: (07) 3473 5080
Email: [email protected]